Executive Director, BBB Serving Mid-Hudson Region & General Counsel, BBB Serving Metropolitan NY


Brian Rauer is Executive Director of the Better Business Bureau unit serving the Mid-Hudson region and General Counsel of the Better Business Bureau serving Metropolitan New York.  Earlier experience includes the Manhattan based law firm of Plunkett & Jaffe, P.C.   Mr. Rauer was appointed to the Westchester County Consumer Advisory Council and was formerly on the Administrative Law Judge/Hearing Officer roster for the Westchester County Human Rights Commission.  He formerly served on the Board of Directors of the NY County Lawyers’ Assn. (NYCLA) and is a NYCLA rep. to the House of Delegates of the NY State Bar Association. He is a pastChair of the NYCLA Cyberspace Law Committee. He serves on the Board of Directors of the Association for Conflict Resolution-Greater NY Chapter and has previously served on the Board of the NY State Dispute Resolution Assn.  Mr. Rauer formerly hosted/presented a regular segment on a nationally syndicated radio show and has presented an extensive array of programs on hot topics of public interest.  He is a Magna Cum Laude graduate of Tulane Law School, receiving the Tulane Law Dean’s Medal and selection for the Order of the Coif.  Mr. Rauer earned his B.S. degree, Summa Cum Laude, in Business Administration.

Presentation Info

Customer Loyalty: The Art of Retention

11:30 AM – 12:30 PM

Room #8 – Business Growth & Development Track